Our Mission is simple, it’s COMPLIMENTARY.
Complimentary is a results-driven digital marketing solution specializing in contesting and consumer engagement management. Our goal is to find the right match between technology and affordability. We do this by offering our clients a catalogue of end-to-end solutions that work well both individually and combined.
While our platform is composed of a large loyal interactive community that serves as a marketplace for marketing and promotional opportunities, our services can redirect attention to businesses through attractive and engaging giveaways and promotions.
We provide our clients with insights on those activations that result in better data-driven business decisions, resulting in higher loyalty, traffic and sales.
Committed To Protecting Your Privacy
Complimentary Ideas. its subsidiaries, related entities, directors, officers and employees ( collectively, "Complimentary Ideas", "we", "our" or "us" ) recognize the sensitive nature of personal information. Complimentary Ideas adheres to rules governing the protection of confidential information and complies with the principles of The Personal Information Protection and Electronic Documents Act ( "PIPEDA" ) and the National Standard for the Protection of Personal Information (CAN/CSA – Q830 – 96). This Privacy Policy governs Complimentary Ideas collection, use and disclosure of "Personal Information" (as defined below) in the course of our commercial activities. Complimentary Idea's officers, directors and employees are familiar with this Privacy Policy and they understand the importance of abiding by the policies and procedures set out in this Privacy Policy. BY ACCESSING THIS SITE, USING ANY OF THE PRODUCTS OR SERVICES OFFERED HEREIN, OR PROVIDING ANY PERSONAL INFORMATION WHATSOEVER, YOU HEREBY AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY.
What Does Protection Of Your Privacy Mean?
We have developed this Privacy Policy to outline our commitment to maintain your privacy when we collect, use and disclose Personal Information.
General Scope And Purpose
This Policy applies to the collection, use and disclosure of Personal Information acquired by Complimentary when, for example, you access complimentaryideas.com, connect with us on Instagram via any of its subsidiaries (collectively, the "Services").
Definition Of "Personal Information"
"Personal Information" is information that identifies you or another person, which may be transmitted or received when you sign up for or use the Services. Personal Information includes your geographic location information, names, physical addresses, gender, email addresses, telephone, fax and other device numbers, calendar entries stored within a device (i.e. mobile phone, tablet device, etc.), contact entries stored within a device, files, content, photographs, location information and other metadata in photographs, information acquired when authorizing Complimentary Ideas to access your Facebook or Instagram account so you can access WiFi at one of our third party affiliated WiFi access points, and other information you transmit or receive using a the Services.
Complimentary Ideas collects Personal Information if you provide it directly to us via email or through the Services. Complimentary Ideas may also collect Personal Information when you send us messages, comments, questions or suggestions or if you participate in blogs, forums, message boards, chat rooms, profile pages and other services to which you are able to post information, if any, through the Services (collectively, "Forums"). We may also collect Personal Information through certain features of one or more of the Complimentary Ideas Services (and in some instances will allow you to opt – out of such collection or retention of certain Personal Information). In some instances, certain products or services do not have to be in active use in order for your Personal Information to be collected through them.
WiFi services are provided by a third party WiFi provider. In the event you wish to access WiFi services provided by Complimentary Ideas via a third party WiFi provider, you must authorize Complimentary Ideas to access your Facebook or Instagram account, and you hereby grant the third party WiFi provider and/or Complimentary Ideas access to certain information in your Facebook or Instagram profile, including but not necessarily limited to: basic information including (but not limited to) age, birthdate, name, gender, location, email address; extended profile information including (but not limited to) events, check – ins, "likes", interests, friends, friends of friends, groups, etc.; and, other information which the OAuth procedure allows Complimentary Ideas to access. If at any point the information Complimentary Ideas requires by your access necessitates a higher level of Facebook profile access through OAuth authorization, these Terms and Conditions shall be amended accordingly and Complimentary Ideas will notify you of said changes in the manner set forth above. By allowing Complimentary Ideas to access your Facebook or Instagram profile through the OAuth (authorization) procedure, you hereby agree to any and all terms and conditions imposed on you by Facebook, Inc or Instagram, Inc. in connection with the OAuth procedure, your use of the Facebook or Instagram website and any and all sites and/or applications and/or other data or content in connection therewith. Notwithstanding the foregoing, by allowing such access, you also explicitly agree to the collection of Personal Information by the third party WiFi provider and any terms or conditions it may impose on you in connection with its offering.
Identification Of The Purpose Of Collection And Consent
Complimentary Ideas will identify the reason for the collection, use and/or any disclosure of Personal Information before or at the time of collection. We will only collect Personal Information with your consent. The collection of Personal Information will be limited to that which is necessary for the purposes identified by Complimentary Ideas when it seeks consent for the collection of information. Any change of purpose will be communicated to you and a new consent obtained. We will document all purposes for the collection of Personal Information.
Receiving consent will not be a condition of supplying the Services, unless the information requested is required to fulfill an explicitly specified and legitimate purpose. Individuals may withdraw their consent at anytime and Complimentary Ideas will explain to individuals the implications of withdrawing their consent.
Personal Information will be as accurate, complete and up – to – date as is necessary for the purposes for which it is to be used.
When We Collect
We collect information at various times, including when:
Type Of Information Collected Generally
By using the Services you are deemed to have expressly consented to the collection of the information set out below:
Cookies
Complimentary Ideas may use various kinds of software devices to collect information about Internet use. Small files called "cookies" may be attached to your Web brows er. These files identify your browser and save information such as passwords so that web sites can recognize you. You can set your browser to disable cookies, but some Complimentary Ideas web sites (and other web sites) may not work properly if you do this.
In addition, on some web sites, Complimentary Ideas may use small bits of code called "one – pixel gifs," or "clear gifs" embedded in some web pages, to make cookies more effective.
Complimentary Ideas will not associate the information these software devices collect with your name or e-mail address.
Personal Information May Be Used Or Disclosed
Disclosure
Complimentary Ideas will not sell or rent your Personal Information to anyone without your consent. Complimentary Ideas will only share Personal Information about you to a third party(s) where you have consented to Complimentary Ideas sharing of such Personal Information. This information will be shared if required to provide the Services and otherwise only as necessary so as to allow you to use Services offered by Complimentary Ideas on its own or in conjunction with business partners or affiliates who offer products or services for which you have signed up or agreed to use.
In certain situations, disclosure and use of Personal Information may be made without your knowledge and consent:
Implied Consent
In some cases, consent is implied. For example, if we ask to be provided with Personal Information for a stated purpose and the Personal Information is provided without objection, implied consent has been given.
Limiting The Use, Retention, And Disclosure Of Personal Information
Complimentary Ideas will only use or disclose Personal Information for the purpose for which it was collected, unless the individual consents, or if the use or disclosure is authorized by the terms of this Privacy Policy, PIPEDA or another legal authority. We will only keep your Personal Information for as long as it remains necessary or relevant for the purposes stated above or as otherwise required by law. Once it becomes unnecessary to retain such Personal Information or is otherwise required by law to be removed or deleted from Complimentary Ideas records, Complimentary Ideas will take all steps as necessary to ensure the secure removal and destruction of any Personal Information records in its possession.
Security Of Personal Information
We will maintain the strict confidentiality of all Personal Information collected, and will only disclose such information to our employees, or to third parties, when you have consented to such a disclosure.
We have physical, electronic, and procedural safeguards to protect personal information about you. We will maintain your personal information in secure data storage to safeguard it from unauthorized access, use or disclosure. Our soft copy data storage will be protected by the appropriate technological measures (e.g.passwords and encryption) and any hard copies of Personal Information will be kept in locked filing cabinets or kept in offices with restricted access.
In the event that you believe you may be the victim of identity theft or other illegal conduct, please contact the appropriate federal, provincial or local law enforcement agencies directly.
Individual Access To Information
You have the right to access, verify and update your Account Information and preferences at any time, including whether you want Complimentary Ideas to contact you about specials and new products. You may request deletion of your Complimentary Ideas account by contacting the Privacy Officer and verifying your identity.
Upon request and following appropriate identification of the requestor that is satisfactory both to Complimentary Ideas and under PIPEDA, an individual will be informed of the existence, use and any disclosure of his/her Personal Information. The individual will be given access to that information if requested. A reasonable administration fee may be charged to supply the information. The approximate cost of the administration fee will be communicated to the individual prior to the release of the information.
If the Personal Information held by Complimentary Ideas is inaccurate, Complimentary Ideas shall amend the information as required. In limited circumstances, Complimentary Ideas may refuse an individual access to their Personal Information; however, access will only be refused in accordance with PIPEDA or other applicable laws. For instance, if the Personal Information is protected by solicitor-client privilege, or would reveal confidential commercial information, Complimentary Ideas may refuse access to such information.
Products Offered In Partnership With Third Parties And Third Party Links
In general, Complimentary Ideas Services access third party information (such as your Facebook or Instagram account information) through application interfaces. Complimentary Ideas may provide links to third-party Web sites, such as Facebook or Instagram, as a service to our users. Complimentary Ideas may also carry advertisements from other companies. When you click on links of third parties on a Complimentary Ideas site or in an application (such as Facebook or Instagram), you may leave the site or application. Some of these third party sites may be co-branded with our name/logo or our affiliated entity’s name/logo, even though they are not operated or maintained by us. This Policy does not address, and we are not responsible for, the privacy practices of Web sites operated by third parties, whether they are linked to or otherwise accessible from a Complimentary Ideas website or the Services. The inclusion of a link or accessibility of third party Web sites does not imply endorsement of such third party Web site by us.
Opting Out Of Marketing-Related Communications
You may opt out from receiving marketing-related emails, texts, phone messages or other communications from Complimentary Ideas on a going- forward basis by indicating so where requested or otherwise contacting Complimentary Ideas as set out below.
Complimentary Ideas will try to comply with your opt-out request as soon as reasonably practicable. Please note that if you opt out as described above, this will apply to marketing messages from Complimentary Ideas only. Complimentary Ideas will not be able to remove your Personal Information from third parties to whom you have previously authorized Complimentary Ideas to share such information (i.e., to which we have already provided your Personal Information as of the date that we implement your opt-out request). Please also note that if you do opt-out of receiving marketing-related messages from us, Complimentary Ideas may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.
Changes In Practices
Complimentary Ideas will keep this Privacy Policy current. Complimentary Ideas will inform you of any changes that it makes by updating this Privacy Policy accordingly and amending the date first written above to reflect the date of changes. In addition, Complimentary Ideas will inform you by e-mail that its Privacy Policy has changed.
Children
Complimentary Ideas assumes that if you are legally providing us with credit card information that you are an adult or are otherwise authorized to do so. We encourage parents and guardians to participate in their children’s activities and to supervise them when they access on-line resources. We do not knowingly collect Personal Information from children under the age of 13. No information should be submitted to or posted on Complimentary Ideas sites by users under 13 years of age. If a child under the age of 13 submits Personal Information to Complimentary Idea’s sites, we will delete the information as soon as we discover it was provided by a child under 13 years of age. We will not and do not use such information for any purpose.
Compliance And Complaint Resolution
Our Privacy Officer ensures that we comply with this Privacy Policy, receives and responds to your questions, comments or complaints and deals with requests for access to, and rectification of, files. You can contact our Privacy Officer by email, marked ‘Attention: Privacy Officer’, or by mail at:
Compliemntary ideas
1910 Lakeshore Blvd West, Suite 1104
Toronto, ON
M6S 1A2
Attn: Privacy Officer
Governing Law
This Privacy Policy and any disputes hereunder shall be governed by the laws of Ontario and Canada applicable therein, and you hereby submit and attorn to those jurisdictions in relation there to.